How it works

• Quboid Scheduler checks every hour for new feedback emails in Gmail.

• It finds and extracts customer responses.

• Gemini AI analyzes the text, identifying sentiment and key themes.

• The insights are logged into Google Sheets for easy tracking and reporting.

Apps involved

• Gmail: Capture and label incoming emails to trigger the flow

• Google Gemini: Transcribe, summarize, or generate content with AI

• Google Sheets: Log structured rows with owners, dates, and statuses

Business benefits

• Get continuous visibility into customer sentiment.

• Spot recurring issues faster.

• Drive product and service improvements based on real data.

This template explains how to automate customer feedback analysis using Gmail, Gemini AI, and Google Sheets for real-time sentiment tracking and insight generation.