How it works

• A new email with label “FAQ” lands in Gmail.

• Gemini drafts a clear Q&A entry.

• Docs and Sheets update the FAQ library.

• Slack shares the updated FAQ with the team.

Apps involved

• Gmail: Capture and label incoming emails to trigger the flow

• Google Gemini: Transcribe, summarize, or generate content with AI

• Google Docs: Hold notes and content drafts for review and edits

• Google Sheets: Log structured rows with owners, dates, and statuses

• Slack: Notify channels with links for review and follow up

Business benefits

• Reduce repetitive support work.

• Build a knowledge base as you go.

• Keep support teams aligned.

Convert Gmail FAQs into a live knowledge base with Docs, Sheets, and Gemini AI. Automate customer support documentation.