FAQ Inbox → Knowledge Base

FAQ Inbox Knowledge Base

Turn Support Emails Into Searchable FAQs

Turn Support Emails Into Searchable FAQs

Convert FAQ-related emails into new Docs and Sheets entries. Build a living knowledge base without manual documentation.

Convert FAQ-related emails into new Docs and Sheets entries. Build a living knowledge base without manual documentation.

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How it works
This sequence explains what the automation is doing behind the scenes so every step runs reliably without manual work:

  1. Detect FAQ-labeled email: Emails tagged “FAQ” or matching your keyword trigger the workflow.

  2. Draft answer with Gemini: Gemini generates a structured Q&A entry based on the question.

  3. Update Docs and Sheets: The FAQ entry is added to Google Docs and Sheets.

  4. Notify team on Slack: A Slack alert shares the new FAQ with the team.

Keep this workflow as your baseline and extend it as needed. Explore more:
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