How it works

• Sheets tracks customer activity logs.

• Gemini flags inactivity patterns.

• Gmail sends an alert to your success team.

Apps involved

• Google Sheets: Log structured rows with owners, dates, and statuses

• Google Gemini: Transcribe, summarize, or generate content with AI

• Gmail: Capture and label incoming emails to trigger the flow

Business benefits

• Reduce churn with early warnings.

• Proactive account management.

• Save revenue by re-engaging customers.

Detect churn risk by monitoring activity in Sheets, analyzing with Gemini, and sending proactive Gmail alerts.