FAQs: What does Membership Manager do? It powers tiers and clubs with dynamic eligibility, benefits, and grace periods. Status updates run in real-time or on schedules.

How are tiers assigned? Use spend, visits, behavior, quest completions, or token holdings. Combine rules and set upgrade and downgrade logic.

What benefits can a tier unlock? Points multipliers, vouchers, early access, gated experiences, partner perks, and service SLAs linked via Reward Manager.

Does it support multi-brand programs? Yes. Run a single membership across brands or separate clubs per brand with shared identity and permissions.

Can we run time-bound clubs? Yes. Create seasonal or campaign clubs with start and end dates, invite rules, and auto-expiry.

How does it integrate with our stack? Sync status and benefits to CRM, POS, and ecommerce via API or CDP connectors. Web and app widgets show live tier info.

What visibility do users get? Clear progress bars, next tier hints, and benefit summaries. All changes are logged for support and audit.

Can we migrate existing members? Yes. Import members with their historic activity, map to new rules, and simulate impact before go-live.